Natural Bamboo Mug

We aim to process and dispatch your order as quickly as possible. Processing begins on the day your order is placed and usually takes 1–5 business days. Once completed, your parcel is shipped with Royal Mail, with an estimated transit time of 1–5 business days.

In total, delivery typically takes 2–10 business days from the date of purchase.

Please note that delivery times may vary due to holidays or external factors beyond our control, such as public holidays, carrier delays, or incorrect address details. As soon as your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor its progress.

For more details, please see our Shipping Policy.

At Paxley, your satisfaction is important to us. If you are not completely happy with your purchase, you may return your item within 30 days of receiving your order.

Return shipping costs are the customer’s responsibility, except in cases where you received a damaged item. In such situations, we will cover the return costs and arrange an appropriate solution for you.

Learn more on our Return and Refund Policy.