Terms of service

Overview

Welcome to Paxley! The terms “we”, “us”, and “our” refer to Paxley, which is operated by GT Ecom B.V. (see Section 24). We operate this website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Paxley is powered by Shopify, which enables us to provide these Services to you.

The following Terms and Conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using our Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and obligations.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not access or use our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence.

To use the Services, including browsing our store or purchasing products, you may need to provide certain information such as your email address, billing, payment, and shipping details. You represent that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account.

Section 2 – Our Products

We make every effort to accurately display our products and services, including colours and images. However, please note that colours and appearances may vary depending on your device and display settings.

All product descriptions are subject to change without notice. We reserve the right to discontinue any product or limit sales quantities to any person, region, or jurisdiction at our sole discretion.

Section 3 – Orders and Cancellations

When you place an order, you are making an offer to purchase. Paxley reserves the right to accept or decline any order at its discretion. Your order is accepted once payment has been received and confirmed by us.

If we are unable to fulfill an order, we will contact you using the email or phone number provided.

Your Right to Cancel (UK Consumers): As a consumer in the United Kingdom, you have a statutory right to cancel your order for any reason within 30 days of receiving your goods. This right is explained in detail in our Return and Refund Policy.

All products are intended for personal or household use only and not for commercial resale or export.

Section 4 – Prices and Billing

All prices, discounts, and promotions are subject to change without notice. The price charged will be the one in effect at the time your order is placed and will be shown in your order confirmation email.

Prices do not include taxes, shipping, handling, customs, or import charges unless stated otherwise. For information on shipping costs, please see our Shipping Policy.

You agree to provide accurate and up-to-date purchase, payment, and contact information for all transactions. You also confirm that you are authorized to use any payment method provided and that all charges incurred will be honored by your payment provider.

Section 5 – Shipping and Delivery

We will make every effort to deliver your order within the estimated timeframes provided in our Shipping Policy. All delivery times are estimates and not guarantees.

We (Paxley) are responsible for your product until it is delivered to the address you provided. If your item is lost or damaged in transit, please contact us at support@paxley.com so we can resolve the issue.

Section 6 – Intellectual Property

All content on our Services—including trademarks, text, images, designs, and logos—is owned by Paxley, its affiliates, or licensors, and is protected by international copyright and trademark laws.

You may use our Services only for personal, non-commercial purposes. You may not reproduce, distribute, or modify any material without our prior written consent. All rights not expressly granted are reserved by Paxley.

Section 7 – Optional Tools

We may provide access to third-party tools “as is” and “as available,” without warranties or endorsement. Use of such tools is entirely at your own risk. Any new features or tools introduced in the future will also be subject to these Terms.

Section 8 – Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their content, accuracy, or practices. Accessing third-party sites is at your own risk, and you should review their policies before engaging in any transaction.

Section 9 – Relationship with Shopify

Paxley is powered by Shopify, which provides the e-commerce platform that enables our Services. All transactions and sales are made directly with Paxley (GT Ecom B.V.). Shopify is not responsible for any transactions, damages, or losses related to your purchases.

Section 10 – Privacy Policy

Your personal information is governed by our Privacy Policy. By using our Services, you consent to our policy.

Section 11 – Feedback

By submitting feedback, reviews, or suggestions (“Feedback”), you grant Paxley a perpetual, worldwide, royalty-free license to use and display such content in any medium for commercial or promotional purposes. You represent that you own the rights to your Feedback and that it does not infringe on any third-party rights.

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally, our Services may contain typographical errors or inaccuracies. We reserve the right to correct any errors or cancel orders affected by such inaccuracies at any time (including after you have submitted your order) without notice.

Section 13 – Prohibited Uses

You may not use the Services for unlawful or harmful purposes, including but not limited to transmitting malware, violating laws, infringing on intellectual property, or engaging in abusive behavior. We reserve the right to suspend or terminate access for violations.

Section 14 – Termination

We may terminate your access to the Services at any time without notice. You remain responsible for any payments due up to the termination date. Sections relating to Intellectual Property, Feedback, Liability, Indemnification, and Governing Law will survive termination.

Section 15 – Disclaimer of Warranties

We do not guarantee that our Services will be uninterrupted or error-free. We provide our Services "as available."

Your Statutory Rights (UK Consumers): This does not affect your mandatory statutory rights. Products sold to UK consumers must be of satisfactory quality, fit for purpose, and as described. For more information on your rights for faulty goods, please see our Return and Refund Policy.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, Paxley, its affiliates, officers, employees, and Shopify shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased, including loss of data or profits.

This does not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law (such as liability for faulty or misdescribed goods under the Consumer Rights Act 2015).

Section 17 – Indemnification

You agree to indemnify and hold harmless Paxley, Shopify, and their affiliates from any claims, damages, or expenses arising from your breach of these Terms, misuse of the Services, or violation of any law.

Section 18 – Severability

If any provision of these Terms is deemed unlawful or unenforceable, that provision shall be enforced to the maximum extent possible, and the remainder shall remain valid and effective.

Section 19 – Waiver and Entire Agreement

The failure of Paxley to enforce any right or provision shall not constitute a waiver. These Terms, together with all related policies posted on our website (including the Privacy Policy, Shipping Policy, and Return and Refund Policy), represent the entire agreement between you and Paxley.

Section 20 – Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time.

Section 21 – Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Netherlands.

If you are a consumer based in the United Kingdom, this shall not affect your mandatory statutory rights or the protections afforded to you by UK consumer law (such as the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013).

Section 22 – Headings

Headings are for convenience only and do not affect the interpretation of these Terms.

Section 23 – Changes to Terms of Service

We reserve the right to modify these Terms at our discretion by posting updates to our website. Continued use of the Services after any changes constitutes your acceptance of the revised Terms.

Contact Information:

Store name: Paxley
Legal Entity: GT Ecom B.V.
Address:  Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, Netherlands

Chamber of Commerce (KvK): 82232393
VAT number: NL862386780B01

Customer Support:
Email: support@paxley.co.uk
Telephone: +31 6 3809 2644

Customer Service Hours:
Monday to Friday: 08:00 – 18:00 (GMT)

We will respond to your email within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.